This will vary country to country. For delivery to North America and Europe it should take 5-7 business days. Delivery times to other locations will vary. You will always be sent a estimated delivery date once your package has been sent for shipping, we aim to get everything shipped within 24 hours of order completion. For more information please see our “shipping information page”
We offer free shipping to all countries.
You will receive an estimated shipping date once your order has been processed. If it is past this date and your order has not arrived, please head to our “contact us” page and let us know.
Yes. You will be sent a tracking number once your order has been processed and is out for shipping.
If you are not satisfied with your product and wish to return it, please head over to our “contact us” page. We offer a 30-day refund policy, with no questions asked.
You can cancel your order, so long as it has not already been shipped from our warehouse. After that time, you will have to return the product.
We accept all credit/debit cards. As well as Paypal.
One you have completed your order you will receive a confirmation email. We aim to have your order processed, packaged and shipped within 24 hours of the order being completed. Once this is done you will receive an email with an estimated delivery data along with tracking information..
Yes, once your order has been placed you will receive an order confirmation email along with an invoice.
If you have received the wrong order or a damaged order, please head over to our contact page to let us know. We will send you the correct/ undamaged product. Alternatively, we have a 30-day refund policy.
Most tunnels, plugs and tapers will not be sent as a pair. This makes it more suitable for people who have one ear stretched slightly more than the other. Most earrings will be sent as a pair, and the product will state this in the description. If there is any confusion about a certain product, please head to our “contact us” page, and we can help.
Yes, we ensure all our jewellery complies with the EU nickel directive. Aditionally, all our products are made from high quality materials like 316L surgical steel, 925 sterling silver as well as gold ranging from 9 carats to 14 carats.