How long will it take to receive my order?

This will vary country to country. For delivery to North America and Europe it should take 5-7 business days. Delivery times to other locations will vary. You will always be sent a estimated delivery date once your package has been sent for shipping, we aim to get everything shipped within 24 hours of order completion. For more information please see our “shipping information page”

What is the cost of shipping?

We offer free shipping to all countries.

What should I do if my order hasn’t arrived?

You will receive an estimated shipping date once your order has been processed. If it is past this date and your order has not arrived, please head to our “contact us” page and let us know.

Can I track my order?

Yes. You will be sent a tracking number once your order has been processed and is out for shipping.

How can I return a product?

If you are not satisfied with your product and wish to return it, please head over to our “contact us” page. We offer a 30-day refund policy, with no questions asked.

Can I cancel my order?

You can cancel your order, so long as it has not already been shipped from our warehouse. After that time, you will have to return the product.

Which payment methods are accepted?

We accept all credit/debit cards. As well as Paypal.

What exactly happens after ordering?

One you have completed your order you will receive a confirmation email. We aim to have your order processed, packaged and shipped within 24 hours of the order being completed. Once this is done you will receive an email with an estimated delivery data along with tracking information..

Do I receive an invoice for my order?

Yes, once your order has been placed you will receive an order confirmation email along with an invoice.

I received the wrong order/ My order arrived damaged?

If you have received the wrong order or a damaged order, please head over to our contact page to let us know. We will send you the correct/ undamaged product. Alternatively, we have a 30-day refund policy.

Still have a question?

Please contact us for more information.

Get in touch

2 thoughts on “FAQ

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